Privacy Policy

Last Updated: July 5, 2026

1. Introduction

Welcome to How to Live Life ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website, purchase products, or communicate with us.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect the following personal information:

Full name
Email address
Telephone or mobile number
Billing address
Shipping address
Company name (where applicable)
Order and purchase history
Customer account information
Communication preferences
IP address
Browser type and version
Device information
Website usage information
Cookies and similar technologies

Payment Information

Payments are processed securely through trusted third-party payment service providers. We do not store your complete credit card or debit card information on our servers.

3. How We Collect Your Information

We collect personal information when you:

Place an order
Create a customer account
Complete a contact form
Subscribe to our newsletter
Communicate with us by email or telephone
Browse our website
Participate in promotions or surveys
Leave reviews or comments

Some information is collected automatically through cookies and website analytics.

4. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Deliver products
Process payments
Provide customer support
Respond to enquiries
Manage your account
Improve our website and services
Monitor website performance
Detect and prevent fraud
Comply with legal and regulatory obligations
Send marketing communications where you have consented or where permitted by law

You may unsubscribe from marketing communications at any time.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep your shopping cart active
Improve website functionality
Understand website traffic
Analyse visitor behaviour
Improve our services

You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

Payment processors
Courier and delivery companies
Website hosting providers
Email service providers
Technical support providers
Professional advisers
Government authorities where required by law

These service providers are required to protect your personal information and use it only for the services they provide.

7. International Transfers

Some of our service providers may process personal information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

8. Data Security

We implement reasonable technical and organisational security measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Complete transactions
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymised where reasonably practicable.

10. Your Rights

Subject to applicable law, you have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Object to certain processing of your information.
Withdraw consent where processing is based on consent.
Request information about how your personal information is processed.
Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

12. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who have the permission and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws.

13. Marketing Communications

Where permitted by law, we may send promotional emails regarding products, services, promotions, or special offers.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated "Last Updated" date. Continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

How to Live Life

Email: [info@howtolivelife.co.za]

Telephone: [+27 84 584 9766]

Website: [www.howtolivelife.co.za]

If you believe your personal information has not been handled in accordance with applicable law, you also have the right to lodge a complaint with the relevant regulatory authority.