Return & Refund Policy
Last Updated: July 5, 2026
1. Introduction
At How to Live Life, we value our customers and strive to provide quality products and excellent service. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights and the process for returning products and requesting refunds.
This policy applies to all purchases made through our website.
2. Physical Products
Returns
You may request to return eligible physical products within 14 calendar days of receiving your order.
To qualify for a return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and promotional items originally supplied.
- Be accompanied by proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Physical Products
The following physical products cannot be returned unless they are defective or supplied incorrectly:
- Personalised or custom-made products.
- Products made specifically to your requirements.
- Opened hygiene or personal care products.
- Products that have been used, damaged, or altered after delivery.
- Products marked as "Final Sale" or "Clearance," unless required by law.
- Gift cards or vouchers.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please notify us within 7 calendar days of delivery.
When contacting us, please provide:
- Your order number.
- A description of the problem.
- Clear photographs showing the damage or defect.
Once we have reviewed your claim, we will advise whether the item will be replaced, repaired, or refunded.
Where the error was ours, we will cover the reasonable return shipping costs.
Return Shipping
Unless the return is due to our error, a defective product, or an incorrect item supplied, customers are responsible for the cost of returning products.
We recommend using a tracked courier service, as we cannot accept responsibility for items lost during return shipping.
Refunds for Physical Products
Once your returned product has been received and inspected, we will notify you of the outcome of your refund request.
If approved:
- Refunds will be processed to the original payment method used for the purchase.
- Refunds are generally processed within 5 to 10 business days, although your financial institution may take additional time to reflect the transaction.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
Where stock is available, we may offer an exchange instead of a refund.
If the requested replacement product is unavailable, we will offer an alternative solution, which may include a refund.
3. Digital Products
Digital products include, but are not limited to:
- eBooks
- PDF guides
- Digital downloads
- Templates
- Audio files
- Video files
- Online resources
- Downloadable software or digital content
Refund Policy for Digital Products
Because digital products are delivered immediately and cannot be physically returned, all sales of digital products are generally final.
Once a digital product has been:
- downloaded,
- accessed,
- viewed,
- streamed,
- or delivered electronically,
it is considered accepted by the customer and is not eligible for a refund, except where required by applicable law.
Exceptions
We may, at our sole discretion, provide a replacement copy or refund if:
- You were charged more than once for the same purchase.
- The digital file is corrupt or cannot be downloaded.
- We are unable to provide the purchased digital product.
- The incorrect digital product was supplied.
Where a technical issue is reported, we may request reasonable information to help investigate the problem before approving a refund.
Customer Responsibility
Before purchasing digital products, customers are responsible for ensuring that:
- the product meets their requirements;
- their device is compatible with the product;
- they have appropriate software required to access the product;
- they understand the product description before completing the purchase.
Refunds will not be granted simply because a customer changes their mind after purchase.
4. Order Cancellations
Orders for physical products may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and must instead follow the return process described in this policy.
Digital product orders generally cannot be cancelled once payment has been successfully processed and delivery has begun.
5. How to Request a Return
To request a return or refund:
- Contact our customer support team using the contact details on our website.
- Include your order number and proof of purchase.
- Explain the reason for your request.
- If requested, provide photographs of the product.
- Wait for return instructions before sending any products back.
Unauthorised returns may not be accepted.
6. Processing Time
Once we receive your returned product or supporting information, we will assess your request as quickly as reasonably possible.
If approved, refunds will be processed using the original payment method.
7. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights that consumers may have under applicable South African consumer protection laws.
8. Contact Us
If you have any questions regarding this Return & Refund Policy or wish to request a return, please contact us:
How to Live Life
Email: [info@howtolivelife.co.za]
Telephone: [+27 84 584 9766]
Website: [www.howtolivelife.co.za]