Shipping & Delivery Policy

Last Updated: July 5, 2026

1. Order Processing

We aim to process all orders as quickly as possible.

Physical product orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed during normal business days (Monday to Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, holidays, or times of unusually high demand, processing times may be slightly longer.

2. Shipping & Delivery

We deliver physical products to locations within South Africa unless otherwise stated on our website.

Estimated delivery times vary depending on:

Your delivery address.
The courier service selected.
Product availability.
Weather conditions and other external factors.

Typical delivery times are estimates only and are not guaranteed.

3. Delivery Delays

While we work closely with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions.
Public holidays.
Courier delays.
Industrial action or strikes.
Customs inspections (where applicable).
Incorrect or incomplete delivery information supplied by the customer.
Other unforeseen events.

We will make every reasonable effort to keep you informed should significant delays occur.

4. Tracking Your Order

Where available, tracking information will be provided by email or through your customer account once your order has been dispatched.

Tracking information may take up to 24 hours to become active after your order has been shipped.

5. Delivery Address

Customers are responsible for ensuring that the delivery address provided during checkout is complete and accurate.

We cannot accept responsibility for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

6. Delivery Confirmation

Risk in physical products passes to the customer upon successful delivery to the address provided during checkout.

Please inspect your order promptly upon delivery. If your order arrives damaged or incomplete, please notify us within 7 calendar days of receiving your package.

7. Digital Products

Digital products are delivered electronically.

Depending on the product purchased, delivery may occur through:

Instant download after successful payment.
Email containing download instructions.
Access through your customer account.
Access to an online course or digital library.

Customers are responsible for providing a valid email address and ensuring that their device is compatible with the digital product purchased.

If you experience difficulties accessing a digital product, please contact us for assistance.

Warranty Policy

Manufacturer's Warranty

Certain products may include a manufacturer's warranty where applicable.

Unless specifically stated otherwise, warranties are provided by the manufacturer and not by How to Live Life.

Warranty periods and conditions vary depending on the manufacturer and product.

Warranty Claims

To submit a warranty claim, you may be required to provide:

Proof of purchase.
Your order number.
A description of the issue.
Photographs or other supporting information where appropriate.

Warranty claims will be assessed in accordance with the manufacturer's warranty terms.

Warranty Exclusions

Warranty coverage does not extend to damage resulting from:

Misuse or abuse.
Accidental damage.
Improper installation.
Unauthorised repairs or modifications.
Failure to follow product instructions.
Normal wear and tear.
Neglect or improper storage.

Nothing in this Warranty Policy limits your rights under applicable South African consumer protection laws.

Cookie Policy

Our website uses cookies and similar technologies to improve your browsing experience and the functionality of our website.

Cookies may be used to:

Keep you securely logged into your account.
Remember your preferences and settings.
Maintain your shopping cart during checkout.
Improve website functionality and performance.
Analyse website traffic and visitor behaviour.
Help detect and prevent fraudulent activity.
Improve our products and services.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of our website.

By continuing to use our website, you consent to our use of cookies as described in this policy.

Frequently Asked Questions (FAQ)

When will my order be shipped?

Most physical product orders are processed and dispatched within 1–3 business days after payment has been received.

How long does delivery take?

Delivery times vary depending on your location, courier availability, and external circumstances. Estimated delivery times will be provided where possible but are not guaranteed.

Can I track my order?

Yes. Where tracking is available, you will receive tracking details once your order has been dispatched.

How are digital products delivered?

Digital products are delivered electronically by download, email, or through your customer account, depending on the product purchased.

Can I return an item?

Eligible physical products may be returned within 14 calendar days in accordance with our Return & Refund Policy.

Digital products are generally non-refundable once they have been downloaded, accessed, or delivered electronically, except where required by law or specifically stated otherwise.

What payment methods do you accept?

Available payment methods are displayed securely during the checkout process.

How can I contact customer support?

If you have any questions regarding your order, delivery, returns, warranties, or digital products, please contact us using the details provided on our Contact Us page. We will respond as soon as reasonably possible during normal business hours.